This Privacy Policy explains how Crown Concierge Car Service (“Crown,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, request a quote, book a ride, apply for a retainer, or communicate with us.

By using our services or providing your information, you agree to the practices described in this Privacy Policy.

2.1 Information You Provide Directly

We may collect information you provide when you:

• Request a quote or submit a booking form
• Apply for an executive retainer
• Communicate with us via phone, SMS, email, or form
• Create or update preferences regarding your rides

This may include:

• Name and contact details (phone number, email address)
• Pickup and dropoff locations, dates, and times
• Company name and role
• Payment-related details (processed securely by third-party providers)
• Special instructions or preferences you choose to share

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages viewed, time spent, and referring URLs

We may use cookies or similar technologies to help improve website performance and user experience.

We use the information we collect to:

• Provide, manage, and confirm your transportation and concierge services
• Process payments and manage billing
• Send booking confirmations, driver updates, and support messages
• Respond to your questions, requests, and feedback
• Improve our services, website, and customer experience
• Maintain safety and prevent misuse or fraud

We may also send emails related to bookings, receipts, retainer information, and important service updates. You can request to update your communication preferences at any time.

Depending on your location, we may rely on one or more of the following legal bases to process your information:

• To perform a contract (e.g., to provide a booked ride or retainer service)
• With your consent (e.g., for certain communications or marketing)
• For our legitimate business interests (e.g., improving services, ensuring safety)
• To comply with legal obligations

We do not sell your personal information. We may share information with:

• Professional drivers and operational partners who help fulfill your rides
• Payment processors who securely handle card transactions
• SMS, email, and communication providers used for notifications
• Analytics or technical service providers that support our website and systems
• Authorities or legal counsel, if required by law or for safety and fraud prevention

These partners are expected to use your information only for the services they perform on our behalf.

We keep your information only for as long as needed to provide services, manage our records, meet legal requirements, and resolve any potential disputes.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it.

We use reasonable technical and organizational measures to help protect your information. While no system is ever 100% secure, we work to safeguard data against unauthorized access, use, or disclosure.

Depending on your location, you may have rights to access, correct, or request deletion of your personal information, or to object to certain types of processing.

You can also:

• Update your contact details or preferences by contacting us
• Unsubscribe from marketing messages using the link or instructions provided
• Reply STOP to SMS communications to opt out of text messages

Our website may use cookies or similar technologies to remember preferences, improve performance, and understand how visitors use the site.

You can usually manage cookies through your browser settings. Disabling some cookies may affect how certain features work.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been provided, we will take steps to delete it.

Our website may link to third-party sites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing any information.

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our services after any changes are posted means you accept the updated policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us using the details above.