FAQ

General Questions

What is Crown Concierge Car Service?

Crown Concierge Car Service is an executive luxury transportation service offering personalized chauffeur-driven black car services in Dallas-Fort Worth. We specialize in airport transfers, corporate travel, special events, point-to-point travel, and bespoke concierge services.

What makes Crown Concierge different from other car services?

We go beyond traditional transportation services by providing personalized experiences with dedicated concierge specialists who handle all aspects of your journey, prioritizing comfort, reliability, and discretion.

When was Crown Concierge founded?

Crown Concierge Car Service was founded in 2021 with a vision to provide unmatched luxury transportation and personalized concierge experiences.

Chauffeur Services

What is a chauffeur service?

A chauffeur service provides professionally trained drivers who operate luxury vehicles, ensuring comfortable, safe, and efficient transportation tailored to your personal and professional needs.

How are chauffeurs at Crown Concierge trained?

Our chauffeurs undergo extensive background checks, professional driving certifications, safety training, customer service training, and etiquette courses to ensure superior quality service.

How many chauffeurs does Crown Concierge have?

We maintain a dedicated team of highly skilled chauffeurs. The number fluctuates based on demand, but we consistently employ multiple experienced drivers to ensure availability and reliability.

Can I request the same chauffeur every time?

Yes, subject to availability. We encourage building lasting relationships, and we do our best to accommodate your preference for specific chauffeurs.

Black Car Service

What is a black car service?

A black car service is a premium transportation option featuring high-end vehicles driven by professional chauffeurs, often characterized by luxury sedans or SUVs, discreet service, and exceptional reliability.

Why should I choose a black car service over a regular taxi or rideshare?

Black car services offer higher standards in vehicle quality, safety, reliability, privacy, personalized service, and professionalism. Ideal for executives, special occasions, or when comfort and style matter.

Booking & Pricing

How do I book Crown Concierge Car Service?

You can book directly through our website, crownconciergecars.com, or by calling our dedicated booking line.

How far in advance should I book?

We recommend booking at least 24 hours in advance, though we can often accommodate last-minute requests.

When is payment due for bookings?

Payment is typically due at the time of booking to confirm your reservation. Corporate accounts and special arrangements may be billed separately according to agreed terms.

What is your pricing structure?

Pricing is typically calculated based on distance or hourly usage, vehicle choice, and specific service requirements. Contact us for an exact quote or use our online pricing calculator.

Do you offer round-trip discounts or special rates for frequent customers?

Yes, we offer attractive discounts for round-trip bookings and special rates for frequent travelers and corporate accounts.

Service Areas

Which areas does Crown Concierge cover?

We primarily serve the Dallas-Fort Worth Metroplex, including all local airports and surrounding suburbs. However, we also accommodate long-distance and interstate transportation upon request.

Fleet & Vehicles

What type of vehicles does Crown Concierge offer?

Our fleet includes luxury sedans (Cadillac, Volvo), SUVs (Cadillac Escalade, Chevrolet Suburban), executive vans, and minibuses.

Are your vehicles equipped with Wi-Fi and charging stations?

Yes, most vehicles in our fleet are equipped with complimentary Wi-Fi, charging ports, and bottled water.

Airport Transportation

How does airport pickup work?

Your chauffeur will track your flight, greet you at baggage claim or curbside pickup (your preference), and assist with your luggage.

What happens if my flight is delayed?

We monitor flight schedules and adjust pickup times accordingly, ensuring your chauffeur will be waiting upon your arrival, regardless of delays.

Do you provide airport pickups and drop-offs at DFW and Love Field?

Yes, we provide reliable, luxury airport transportation to and from Dallas-Fort Worth International Airport (DFW) and Dallas Love Field.

Can I book a ride to the airport in the middle of the night?

Absolutely. We operate 24/7, so you can schedule early-morning or late-night airport transfers with confidence.

Executive & Corporate Travel

Do you offer transportation for business executives or VIP clients?

Yes. Our executive car service is tailored for professionals, executives, and VIPs who value time, discretion, and a polished ride experience.

Can I set up recurring bookings for company travel?

Yes, we offer corporate accounts and custom billing for regular transportation needs.

Special Events & Celebrations

Can Crown Concierge accommodate special events and weddings?

Absolutely. We specialize in transportation for weddings, concerts, corporate events, parties, and customized shuttle services for guests.

How early should I book services for a wedding or large event?

We recommend booking at least three months in advance to ensure availability, especially during peak seasons.

Do you offer transportation for private parties?

Yes, we provide luxury sedans for intimate gatherings and vans or mini-buses for larger guest groups.

Hourly Chauffeur & Point-to-Point

Can I book a car for a few hours instead of a one-way trip?

Definitely. Our hourly chauffeur service lets you keep a vehicle and driver on standby for errands or events.

Can I make multiple stops with a point-to-point ride?

Point-to-point rides are direct, but you can upgrade to hourly service for more flexibility.

Caregiver & Concierge Support

Do you provide rides for elderly or special-needs passengers?

Yes. Our team offers compassionate, door-to-door service with mobility support and appointment assistance.

Can you wait during medical appointments or errands?

Yes. Our wait-and-return concierge rides are perfect for short visits and medical appointments.

Sprinter Van & Group Travel

Can I book a Sprinter van for a group outing?

Yes! Our Sprinter vans seat up to 14 and are ideal for group trips, family outings, or corporate retreats.

Are your Sprinter vans available for concerts or sporting events?

Absolutely. We frequently provide group transport to AT&T Stadium, AAC, and other major venues.

Payment & Policies

What forms of payment do you accept?

We accept major credit cards, debit cards, and pre-approved corporate billing accounts.

What is your cancellation policy?

We offer free cancellations up to 24 hours prior to your scheduled service. Cancellations made within 24 hours may incur charges.

Do you offer a satisfaction guarantee?

Yes, our exclusive "Crown Promise" ensures you'll love your ride or it's free, reflecting our confidence in our exceptional service.

Customer Support

Who do I contact for immediate assistance or issues with my booking?

Our customer support team is available 24/7 by phone and email to address any immediate concerns or adjustments to your booking.